dimension craft Case study:
Amtrak Service Center
Amtrak is the leading railroad service for medium and long-distance travel across the United States.
Chicago Union Station is one of the nation’s busiest train stations in the country for both short distance commuter rail and longer distance rail served by Amtrak. During the fall of 2015, one area of need for Amtrak at Union Station was centered around providing an easier ticketing and customer service process. Amtrak wanted to develop a structure that would simplify and meet those needs for its customers, especially during the expectedly busy holiday season.
Dimension Craft was there to help make this happen for Amtrak.
Dimension Craft, upon discussing and evaluating Amtrak’s needs, designed a structure that met their requirements and intended objectives. The structure was intended to be a centralized customer service center that gave customers the ability to walk up to a ticket kiosk and check in prior to their trip. Amtrak would utilize the space to input 4 ticketing kiosks and a centralized printer that would streamline the rider check-in process. This would reduce lines and wait times at ticket windows.
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|The customer service center would serve the purpose of posting train schedules and routes as well be a great way to establish a strong branding presence in the great hall of Union Station.
The Amtrak customer service center is 25’ ft. wide by 12’ ft. high in its dimensions. It has 4 entrances with ADA compliable ramps, hi-def 75” inch monitors, a fabric canopy with logo and corporate branding done throughout.
The structure was built with the intention that it can be set up and taken down when needed. It was built and set up prior to the holiday season in 2015 and has since become a semi-permanent property used by Amtrak at Chicago’s Union Station ever since to provide their customers with a simplified process that improves their service quality.